Look at the white label on the underside of the USB scanner. The serial number is listed next to S/N .
Once registered online, you must configure the software on your system. For Windows Users: from your computer.
: Check the bottom of your device for the model name (e.g., Hamster Pro 20 Hamster Plus Go to product viewer dialog for this item.
Every device has a unique ID, allowing for management and auditing. Prerequisites for Registration secugen device registration
Once the drivers are installed and the device is registered in your software, it's time for a test scan.
What is the of your device (e.g., Hamster Pro 20, Hamster IV)? Are you seeing a specific error code or message ?
Check the sticker on your device. Verify that you typed the serial number correctly on the registration portal. If the subscription has expired, renew the token online. 3. Error: "Telemetry Verification Failed" Look at the white label on the underside of the USB scanner
If you encounter issues, consider these common solutions from the SecuGen FAQ:
Once registered, maintaining your device ensures it continues to function effectively.
Visit the vendor renewal portal to pay the annual registration fee. Insufficient power delivery from the USB port. Plug into a USB 3.0 port or a powered USB hub. 6. Best Practices for Device Maintenance For Windows Users: from your computer
else
at the hardware level before it leaves the device.
Plug the device directly into your computer. Avoid using external USB hubs.