IQOS devices generally come with a 12-month standard warranty. This warranty covers manufacturing defects and battery degradation. PMI cannot track your coverage period or honor replacement requests without a verified serial number linked to your profile. 3. Accident Coverage Eligibility
A one-time free replacement if you break the heating blade or drop the device in water.
Fake devices lack the temperature control safety features of official Philip Morris International (PMI) products. Verifying the code ensures your device is genuine.
Many regions offer a one-time free replacement for accidental damage (like a broken heating blade), but only for registered serial numbers. iqos serial number check
Once you have confirmed your device is authentic via the serial number check:
Double-check your spelling. If the error persists, the device may be a counterfeit. Alternative Verification Method: The IQOS App
You can also find the serial number on the packaging box of your IQOS device. IQOS devices generally come with a 12-month standard
: Ensure your device is a genuine product from Philip Morris International and not a counterfeit. Track Warranty
In case of technical issues, customer service will need this number. How to Register Your IQOS Device
________________ Role: ☐ Customer / ☐ Retailer / ☐ IQOS Support Date: ________________ Verifying the code ensures your device is genuine
Did you buy the device from an or a third-party seller ?
Visit an official IQOS boutique or authorized service center. Retail experts can plug your device into a diagnostic dock to read the internal motherboard firmware, which holds the unalterable serial number.
Click "Register a new device" and enter the 14-character serial number found on your device or box. Troubleshooting: Serial Number Issues
: Find the 12-digit alphanumeric string on your device or the original packaging. : Visit the IQOS UK site (or your local regional site) and log into your account. Register the Device : Go to the "My Devices" tab and select "Add Another Device" Enter the Code : Type in your serial number and click
Download and open the official IQOS app on your smartphone or computer. Pair your device via Bluetooth or connect via a USB cable. Navigate to .